Disclaimer

This section lists disclaimers that clarify Sub-Zero Detailing Pty. Ltd. services and work scopes further. These disclaimers support our policy of being transparent and are meant to promote a better understanding with our customers.

Customers are requested to clear their personal items from their vehicles before checking in. Sub-Zero Detailing will not be held responsible for any lost items. There may be an extra charge of R500 to remove and repack owner items left in the auto.

Glove box interiors will not be cleaned and Owner contents in glove boxes will not be disturbed.

Child car seat(s) should be removed prior to the appointment If you wish the seat cleaned under the child seat. We are not experts in re-installing child seats to meet specifications.

Sub-Zero Detailing normally does not clean the inside of enclosed canopies on large Commercial SUVs & Bakkies because most owners have them filled with tools and supplies and the inside is difficult to access with a pressure hose. If cleaning of this area is required, please empty the cargo area that needs to be cleaned.

Sub-Zero Detailing is not a paint repair or touch-up shop and will not be held responsible to fix any paint failures that may occur during cleaning or after. We can refer customers to qualified paint repair and auto body shops.

Sub-Zero Detailing is not liable or responsible for malfunction or breakage of any of the vehicle’s mechanical/ electrical/electronic components. We do not interfere with vehicles more than the minimum required amount of use to ensure we perform our job.

Engine bays will only receive a clean once it passes an inspection for damaged or leaking oil filter housings, exposed damaged wiring, loose or damaged fuse box lids, and in some cases, a "no pressure washing" symbol found in most European vehicles.

On check-in, we ask our customers to identify and point out any components or parts that were already broken or in a condition about to fail before the detailing appointment. Then extra care will be taken during the cleaning process in these areas. If we find defective materials or loose-fitting parts while cleaning, we may not be able to clean them properly and will advise the customer.

Sub-Zero Detailing will not be responsible to replace weak or dead batteries. We avoid using any electrical devices on cars that may drain a battery, but leaving doors open during the cleaning process can drain a battery if it is in a weak state. Customers need to ensure their battery is in proper working condition.

A Sub-Zero Detailing "Quick Detail" & "Regular Wash" is a short maintenance wash and cleaning designed for newer or recently detailed vehicles. It is not meant to be a deep cleaning or detailing service. You may get a hand wash with any vehicle size, but keep in mind the expectation and quality are far different from a full detail appointment that can take from 5-7 hours of labor.

Please note, the property is CCTV monitored.

In the event of a client claiming from Sub-Zero Detailing any losses or damages, the complainant needs to supply evidence that the loss or damage was indeed caused on the property by either the business operators (staff).

If the client cannot display this evidence within a reasonable timeframe, the claim will not be entertained.

CCTV cameras will also be checked to either confirm or debunk loss & damage claims.

In the event that Sub-Zero Detailing is in fact the cause of any losses or damages, the complainant may proceed with the claims process put in place.